SPA & WELLNESS BUSINESS CONSULTING
Providing businesses with tools for increasing revenue & controlling costs while delivering
excellent customer service and creating environments that keep staff engaged.
TREATMENTS & SERVICES
Protocol Creation
Programming Options
Menu Development
TRAINING & DEVELOPMENT
Motivational, Sales,
Customer Service &
Guest Recovery Training
Team Building
Management Mentorship
HUMAN RESOURCES
Employee Handbook &
Operating Manual Creation
SOP and P & P Development
Staff Recruitment, Auditions & Hiring
Operational Assessments of Staff,
Facility & Customer Experience
FINANCE
P & L Analysis
Budget Development
Compensation Planning
Comp Set Pricing Analysis
Business Process Review
Financial Performance Assessment
MARKETING
Social Media Content
Promotional Planning
Website Content Development
EQUIPMENT & PRODUCTS
Retail Sales Performance Review
Inventory Management
Retail, Professional Product &
Equipment Sourcing
Vendor Selection & Contract Negotiations
OPERATIONS
Onsite Management
Systems Implementation
Organizational Strategies
Audit Preparation
Secret Shopper &
Forbes Standards Evaluations
Pre-opening & Renovation Design Guidance
Operating System Recommendations
