Image by Jay Castor

SPA & WELLNESS
BUSINESS CONSULTING

Salts Massage

TREATMENTS & SERVICES

Protocol Creation

Programming Options

Menu Development

TRAINING & DEVELOPMENT

Motivational, Sales,

Customer Service & 

Guest Recovery Training 

Team Building 

Management Mentorship

Team Meeting
Interior Windows

HUMAN RESOURCES

Employee Handbook &

Operating Manual Creation

 SOP and  P & P  Development

Staff Recruitment, Auditions & Hiring

Operational Assessments of Staff,

Facility & Customer Experience

FINANCE

P & L Analysis

Budget Development

Compensation Planning

Comp Set Pricing Analysis

Business Process Review

Financial Performance Assessment


Office Desk
Spa Stones

MARKETING

Social Media Content

Promotional Planning

Website Content Development

EQUIPMENT & PRODUCTS

Retail Sales Performance Review

Inventory Management

Retail, Professional Product & 

Equipment Sourcing

Vendor Selection & Contract Negotiations

Branded Cosmetics
Image by Li Yang

OPERATIONS

Onsite Management

Systems Implementation

Organizational Strategies

Audit Preparation

Secret Shopper & 

Forbes Standards Evaluations

Pre-opening & Renovation Design Guidance

Operating System Recommendations

PREVIOUS WORK

washington-spa-05.jpg

ANNUAL AUDIT PREPARATION

August 2019

"We hired Infinite Wellness Consulting to help us prepare for the annual Health and Safety audit of our spa, fitness, and pool facilities. The result was an all time high score for our property since the implementation of this assessment tool in our operation. We could not be more happy with the attention to detail and follow through provided."


-Marie-Elise Lallemand, Hotel Manager

Mandarin Oriental, Washington, D.C.