SPA & WELLNESS
BUSINESS CONSULTING
TREATMENTS & SERVICES
Protocol Creation
Programming Options
Menu Development
TRAINING & DEVELOPMENT
Motivational, Sales,
Customer Service &
Guest Recovery Training
Team Building
Management Mentorship
HUMAN RESOURCES
Employee Handbook &
Operating Manual Creation
SOP and P & P Development
Staff Recruitment, Auditions & Hiring
Operational Assessments of Staff,
Facility & Customer Experience
FINANCE
P & L Analysis
Budget Development
Compensation Planning
Comp Set Pricing Analysis
Business Process Review
Financial Performance Assessment
MARKETING
Social Media Content
Promotional Planning
Website Content Development
EQUIPMENT & PRODUCTS
Retail Sales Performance Review
Inventory Management
Retail, Professional Product &
Equipment Sourcing
Vendor Selection & Contract Negotiations
OPERATIONS
Onsite Management
Systems Implementation
Organizational Strategies
Audit Preparation
Secret Shopper &
Forbes Standards Evaluations
Pre-opening & Renovation Design Guidance
Operating System Recommendations
PREVIOUS WORK
ANNUAL AUDIT PREPARATION
August 2019
"We hired Infinite Wellness Consulting to help us prepare for the annual Health and Safety audit of our spa, fitness, and pool facilities. The result was an all time high score for our property since the implementation of this assessment tool in our operation. We could not be more happy with the attention to detail and follow through provided."
-Marie-Elise Lallemand, Hotel Manager
Mandarin Oriental, Washington, D.C.